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The Effect of the Liaison Nurse on Satisfying Patients Transformed from the Emergency Department
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Davood Shakeri   , Abbas Ebadi * , ٍٍEsmail Heidranlu , Iman Jafari |
| Behavioral Sciences Research Center, Life style institute, Baqiyatallah University of Medical Sciences, Tehran, Iran , ebadi1347@yahoo.com |
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Abstract: (3063 Views) |
Background & Aims: Understanding the problem of patients in the emergency department is essential to their satisfaction. The liaison nurse is a new nursing role. Studying its impact on the emergency department, as the heart of the hospital, is of interest. This study was conducted to determine the effect of the role of the liaison nurse on the satisfaction of patients transferred from the emergency department to other hospital wards.
Materials & Methods: The present study was a clinical trial research conducted in 2019 in Baqiyatallah Hospital, Tehran, Iran. Sixty patients were randomly divided into two groups of intervention and control (30 individuals in each group). Participants in both groups completed Wolff et al.'s Patient Satisfaction questionnaire (PSI) before and after the intervention. The intervention group received the services of a liaison nurse until the end of the transfer process in addition to the usual services. Transfer and placement of patients in the destination ward was performed and then, the PSI was completed again by the patient.
Results: The mean patient satisfaction of the intervention group showed a significant increase (P<0.001) in comparison to the control group. The independent t-test showed that patients' overall satisfaction with the quality of nursing services increased after the intervention in the intervention group compared to the control group from a mean of 75.4 and a standard deviation of 8.2 to a mean of 99.6 and a standard deviation of 5.4.
Conclusion: The liaison nurse improved the patients' satisfaction to the quality of the nursing services in patients transferred from the emergency department to other wards. Therefore, designing such a role for nurses in the process of transferring patients from the emergency department to other departments is recommended. |
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| Keywords: Emergency Department, Patient Satisfaction, Liaison Nurse |
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Full-Text [PDF 643 kb]
(1228 Downloads)
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Type of Study: Research |
Subject:
Special
Received: 2020/06/10 | Accepted: 2020/09/5 | Published: 2020/09/5
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